And that was just the beginning of his problems. The rest of the story is here. So I then commented about my experiences with the TAP card.
The TAP machines in the subway stations are so badly physically designed (the buttons you push do not line up with their descriptions) and so confusingly worded it took me forever to be able to correctly add my monthly fare. And then - without warning- three times - my card had no more money on it - even though it was a week, 4 days and 3 days before the month I paid for was up.That was then followed up by a number of other comments on-line - but starting this morning, I got far more comments by direct email to me - all from transit advocates who didn't want to publicly criticize Metro on this issue - but who all of whom agreed that the machines are a nightmare until you finally figure out how to use them.